Support

Website Management Service

Site Management

Can't find the time?

With one of our Joomla/Wordpress Site Management Plans you send us your copy and we do the updates for you.

When was your Joomla or Wordpress website last updated...?

Your website is your company's window to the whole world and often the first contact point for potential clients. After having gone to the expense involved in publishing your new website...

What then ...?

If you have a Joomla or Wordpress CMS (Content Management System) it's not a problem, as we can update a Joomla/Wordpress CMS based website whenever you like and leave you to get on with running your business.

server manBut sadly, many sites are often left to fend for themselves and are updated rarely, if at all. This gives a negative impression that can persuade visitors that your company has ceased trading. And what about new products or services, price list changes or special offers? To give the right impression you need to ensure that your site is always right up-to-date.

Apart from updating your web content, it is vital that your CMS system, and all the extensions installed within it, are also kept up to date with all the latest security patches to ensure it is safe from hacking

Maintaining any website is labour intensive, and many companies simply cannot justify assigning staff for the work involved, especially when the company is busy - that is where CMS Wales' services can help...

With one of our Management Support Packages you can leave us to manage your site, and do all the updating, editing, security update installations, re-vamping or re-designing for you.

Our Support Contracts cover all the essentials necessary to keep your website up to date and, more importantly, secure.

The basic 1 hour Support Contract is per month and includes:

Allows us to:

  • Monitor for, and install all Joomla/Wordpress maintenance and security updates (i.e. v3.7.1 to v3.7.2)
  • Monitor for, and install all Joomla/Wordpress full version upgrades (i.e. v3 to v4)
  • Monitor for, and install updates for all installed Components
  • Monitor for, and install updates for all installed Plugins
  • Monitor for, and install updates for all installed Modules

Allows you to send us up to 60 minutes of site updates per month, which can include:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimisation
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advice

Support Contracts are for a specific website and are for a minimum of 12 months.

Support Contract customers can purchase additional time to cover website support and development services at any time.

If you require regular support each month, or you have more than one website that requires managing, then you can choose to add extra support hours to your support contract as per the table below. These hours cannot be carried forward if unused in a particular month.


Website Management Support Package Pricing

  • 1 hour Support

    Allows us to do vital security updates and upgrades to your Joomla or Wordpress website and its components and plugins as soon as they are released in order to keep your site secure.

    Allows you to send us up to 60 minutes of content updates per month, such as new articles or Blog posts for your website and we do them for you.


    • 60 minutes total
    • Install updates to Joomla/Wordpress
    • Install all updates to Components
    • Install all updates to Plugins
    • Install all updates to Modules
    • Backup: After each update
    • Site Monitoring: 24/7
    • Your updates done within 24 hours
    • Monthly itemised report of all work done
  • 2 hours Support

    Allows us to do vital security updates and upgrades to your Joomla or Wordpress website and its components and plugins as soon as they are released in order to keep your site secure.

    Allows you to send us up to 120 minutes of content updates per month, such as new articles or Blog posts for your website and we do them for you.


    • 120 minutes total
    • Install updates to Joomla/Wordpress
    • Install all updates to Components
    • Install all updates to Plugins
    • Install all updates to Modules
    • Backup: After each update
    • Site Monitoring: 24/7
    • Your updates done within 24 hours
    • Monthly itemised report of all work done
  • 3 hours Support

    Allows us to do vital security updates and upgrades to your Joomla or Wordpress website and its components and plugins as soon as they are released in order to keep your site secure.

    Allows you to send us up to 180 minutes of content updates per month, such as new articles or Blog posts for your website and we do them for you.


    • 180 minutes total
    • Install updates to Joomla/Wordpress
    • Install all updates to Components
    • Install all updates to Plugins
    • Install all updates to Modules
    • Backup: After each update
    • Site Monitoring: 24/7
    • Your updates done within 24 hours
    • Monthly itemised report of all work done

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